Error

[Fahad Siddiqui]

In Jira instance when users are trying to make request getting error that" we were unable to submit your request. Please refresh the page and try again. note that this will clear your request. If you have already tried contact your JIRA administrator

[Fazila Ashraf]

@Fahad Siddiqui  , if you are using mysql as jira db, there is a known issue with using smileys / emoticons in the issue text. Check whether the user uses such characters in the request

[Fahad Siddiqui]

No user didn't use any smileys / emoticons in the issue text

[Mirek]

Hi @Fahad Siddiqui ,

Did you tried steps from this KB?

https://confluence.atlassian.com/jirakb/we-were-unable-to-submit-your-request-905096425.html

[Fahad Siddiqui]

This is happening with only one user not for all users

[Mirek]

Maybe a browser problem? Can this user reproduce this on a different one?

[Fahad Siddiqui]

i will check and get back thank you