Estimate time

[Alexander Ragnarsson]

We have a problem with the estimate time on JIRA software.

When we let´s say put in 3h hours and then clicks confirm the time disappers. We have had jira for a while and have never been a problem, it started in the middel of Mars..

Anyone maybe know why is is this way.

Thanks in advance!

[Foulques de M]

Hi ! Same problem here since the Jira Issue View update ! 

[Jack Brickey]

@Alexander Ragnarsson, so you are saying that you enter time in the original estimate field and it actually isn’t ‘accepted’ right. That is, after you enter a value and then save the changes the field is blank? I assume you are entering the time in the Edit issue screen? If not can you test that? I would be interested if the field remains empty there when you go back into edit. 

[Alexander Ragnarsson]

We found a way to add time to our tasks, if we go all the way in to a task and the take edit hole task we can change the time. We can not put time on the front page but better than nothing! Thanks 4 help!!!

[Alexander Ragnarsson]

Many thanks for the help!!

[Deleted user]

Hi @Alexander Ragnarsson,

Has there been any update to the field configuration scheme? Has the time tracking field been removed from the View screen, whereas it is present on the Edit and Create screens?

Hope this helps.

[Alexander Ragnarsson]

No, we still have the field with time tracking but when we put in time it is like ww have not put time if that makes sense. Have checked all of that. Thanks for trying to help!!!

[Deleted user]

Hi @Alexander Ragnarsson,

Please select the following on the issue view screen as it might assist you with triaging the cause of the issue. 

Thanks

[Alexander Ragnarsson]

When i checked that everything seems good, strange...

[Deleted user]

Hi @Alexander Ragnarsson,

Are you able to upload a video of your reproduction steps?

[Alexander Ragnarsson]

We have found an reselution, we have to edit the hole task but then it works to get time on the task, better than nothing, first page is still not working and time just disiperars but this is better than nothing

[Alexander Ragnarsson]

Many thanks for the help!!

[Foulques de M]

@[deleted] Hi ! I have the same problem since the jira issue view update. The field configuration is OK and the field appears in all my system's screens. Could you help me with this one ? Thanks !

[Deleted user]

Hi @Alexander Ragnarsson & @Foulques de M,

My suggestion would be to raise this issue with Tempo's support team (you should be able to create an account on their public service desk to raise issues). 

@Alexander Ragnarsson Great that you found a way around it however it is not working as intended. Hopefully Tempo support will be able to provide details and prioritise a fix for this issue. 

Apologies that I cannot be of anymore assistance other than to escalate the issue to the vendor.

Thanks

[Foulques de M]

I will ! Thanks @[deleted] !