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Every few months JIRA Auto transitions DONE issues back to In Progress then to In Review

Patrick Beeson
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May 17, 2018
We have some very simple triggers set up to transition issues when an associated branch is created, PR is created, and PR merged. This works fine. Every so often, we get a flurry of Hipchat activity that Issues closed from 2 months before through the day before have all at the exact same time been auto transition from Done to In Progress, then from In Progress to In Review. This is the second time this has happened in 2018, and it really is a pain to go back through and remark all these issues as Done. I looked at the triggers and the only thing that would trigger out of Done would be a reopening of a PR or a PR decline and none of those things have happened. The only thing that happened around this time was that a developer ran git push origin —delete Branch, where Branch was a Closed JIRA issue and one of the ones that got reopened automatically. Any help would be appreciated.

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Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2018

Hi Patrick,

I checked that you are being assisted on the below ticket.
https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-391213
Once you have the resolution, please, return to us, if possible.

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