Exception Stack Trace on JIRA Agile Sprint Page (Exception: TypeError: r.error is undefined)

[Romuald Fleury]

Hello,

We are migrating from JIRA Cloud to JIRA Standalone Server.

I've followed the process described on your website, export, import, manage attachments, ...

The new standalone instance works, except the JIRA Agile Sprint board that now displays an error message.

here is the stack trace on backend:

2018-05-08 10:12:49,802 http-nio-8080-exec-22 ERROR sysadmin 612x3267x1 sw9c40 10.10.0.65,127.0.0.1 /rest/greenhopper/1.0/xboard/work/transitions.json [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.IllegalArgumentException
        at com.atlassian.jira.workflow.AbstractJiraWorkflow.getLinkedStep(AbstractJiraWorkflow.java:202)
        at com.atlassian.jira.transition.DefaultTransitionManager.lambda$toWorkflowTransitionEntry$3(DefaultTransitionManager.java:42)
        at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:267)
        at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
        at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
        at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
        at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
        at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
        at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
        at com.atlassian.jira.transition.DefaultTransitionManager.toWorkflowTransitionEntry(DefaultTransitionManager.java:69)
        at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
        at java.util.HashMap$KeySpliterator.forEachRemaining(HashMap.java:1553)
        at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
        at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
        at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
        at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
        at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
        at com.atlassian.jira.transition.DefaultTransitionManager.getTransitions(DefaultTransitionManager.java:34)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
        at com.sun.proxy.$Proxy417.getTransitions(Unknown Source)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
        at com.sun.proxy.$Proxy417.getTransitions(Unknown Source)
        at com.atlassian.greenhopper.service.workflow.WorkflowServiceImpl.getWorkflowTransitionEntries(WorkflowServiceImpl.java:494)
        at com.atlassian.greenhopper.service.workflow.WorkflowServiceImpl.lambda$getTransitions$0(WorkflowServiceImpl.java:472)
        at com.atlassian.greenhopper.service.util.ServiceOutcomeHelper.toServiceOutcome(ServiceOutcomeHelper.java:45)
        at com.atlassian.greenhopper.service.workflow.WorkflowServiceImpl.getTransitions(WorkflowServiceImpl.java:466)
        at com.atlassian.greenhopper.web.rapid.work.WorkResource.getTransitions(WorkResource.java:108)
        ... 3 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        ... 19 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
        ... 1 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
        ... 41 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 53 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
        ... 16 filtered
        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
        ... 19 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 10 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 4 filtered
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
        ... 26 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 23 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)

I do not find identical errors & fix on your support site.

Romuald

[Andy Heinzer]

Hi @Romuald Fleury

I created a support request so that we could gather logs from your installation.  I believe this will be needed in order to troubleshoot this problem further.

Please see the instructions in https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-116668

Regards,

Andy