Exporting Issues in Excel - Custom fields in Blank Columns

[Alessia Rosolia]

Hi There, 

I have issues in exporting my issues using the Excel option from Jira Cloud. 

I have recently added some custom fields to my issues.

I use a saved Filter, I select from columns these fields and I can successfully see listed all the details in Jira. However, when exporting these data in Excel, the columns come up blank.

Below few screenshot as an example. 

If I export the issues in HTML or CVS, I am able to see all fields but I don't understand why in Excel I have these columns blank. Does anyone have any idea please? I have tried to look up for other similar topic in the community, as well tested some solutions but with no success. 

[Dan Breyen]

Hi @Alessia Rosolia welcome to the community.  I did a quick search in Atlassian's JIRA site and found these issues: JRASERVER-43027 JRASERVER-65777 

They sound similar to your issue.  You can vote for and watch them if you'd like. If that's not them, you could look around on that jira site for Atlassian.  You could also open a ticket with support.atlassian.com and they could help you out to see if it's an existing issue or something new.

Hope that helps.