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Extarcting single-select field values from description field

Zeeshan Ahmed Khan
Contributor
March 16, 2023

Hi folks, I have something like this in my description field (received via E-mailed ticket)

Please complete the following questions to enable us to resolve your incident.

*Name: Customer's Provided Name

*Urgency (High, Medium, or Low): High

I have written this code in my Additional Fields section of the automation rule to extract the text that the user has entered for the Urgency field (e.g. High): 

{
  "fields": {
                  "Urgency" : {"value" : {{issue.description.split('\n').match("\*Urgency (High, Medium, or Low): (.*)").first}} }
    }
}

Its failing saying it is not a valid JSON.

However, the below is working fine to extract the text provided for Name:

{
"fields": {
        "Email-Sender-Name":"{{issue.description.split('\n').match("\*Name: (.*)").first}}"
}
}

 

Any suggestions ?

1 answer

0 votes
Brant Schroeder
Community Champion
July 4, 2023

@Zeeshan Ahmed Khan Were you able to resolve this issue?

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