External Access to clients

[Emma]

Hi, 

Currently I am looking into options for our clients to utilize our Jira platform to report issues /  inquiries for the unique project links we share with them in the most efficient, simplistic and effective ways.

It would be useful for us if, our clients could easily create / report issues regarding certain status categories. Is there a way for them to communicate these issues to us directly and instantly without seeing the whole project board? 

I have looked into the Jira Service desk, however, I wonder if this option allows clients to see all aspects of the project board.

[Wouter Bruinings]

Hi Emma, 

Jira Service Desk would allow you to communicate with your clients, without them seeing your project boards and internal communication. 

Depending on your requirements, Jira Service Desk could indeed be a very suitable way to have your clients create tickets and manage them internally. 

Kind regards,

Wouter