Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

External User Knowledgebase

Julia Rogmann
Julia Rogmann November 3, 2020

I want to have a Knowledgebase for our Support Team include external User.

The Users have no Jira access, but i want, that they can search for a solution themselve before they make a new ticket.

How can i do this??

Answer
Watch
Like G subramanyam likes this
478 views

1 answer

1 vote
Eduardo Santos
Eduardo Santos
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
November 3, 2020

Hi @Julia Rogmann

The external user must be at least a customer, if you have Jira Service Desk, to be able to search for articles on your Confluence, otherwise, you will have to make the Confluence spaces anonymous access, to have people without an account to be able to view the articles.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.