Failure to create ticket when description field containe Code snipet

[serge calderara]

Dear all,

We face a wierd issue by our user when they want to create a ticket with as descriprion content they indert teh following :

fireActionTriggerCustomEvent(target, { detail :
{    "triggerName":"viewVariationCTA",    "productFamily":data.productFamily,    "productRMC":data.productRMC,    "component":data.component      }}});
  return dispatch => {
    dispatch(
{      type: 'viewVariationCTA'    }
);
  }
}

Users get the following error :

 

Any idea what could be the reason ? 

I would understand that Jira did not accept it for security reason if we insert it as normal text but when we use the Code Bloc it fails in same way

Thanks for help