Field marked as required is not showing as required when creating or modifying the ticket

[Kamil Stepien]

I created a new Custom Field (Select List (single choice)) called "Product". This field is associated with 2 screens:

- BS: Scrum Default Issue Screen

- BS: Scrum Bug Screen

1 context: Default Configuration Scheme for Product

It is used in 1 project: Business Systems

Then I went to Field Configuration, chose: "Jira Service Management Field Configuration for Project BS" and selected Configure.

I looked for the "Product" field and marked it as Required.

However, I do not see it as a required field when creating a new ticket as a bug or a story.

What am I missing?

[Kamil Stepien · Accepted solution]

Ah sorry I got the resolution I was inaccurately using "Jira Service Management Field Configuration for Project BS" when I should have been using "Default Field Configuration"

[Bibek Behera]

Well done @Kamil Stepien  :) 

[Emma Callahan]

I am having this issue too, and I can't figure out why, or how the field configuration solved it? Should I use the default one too?

[Emma Callahan]

see above