Field value clear in jira using script runner

[Abhishree Nagesh]

Hi,

when the issue is transitioned from one status to another then Field value in transition screen should be get clear.

we have Script Runner.

kindly help with script.

Thanks,

Abhishree Nagesh

[Suhas P]

If you want to clear assignee (which is not a custom field), try following on post function.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder

def issueManager = ComponentAccessor.getIssueManager()
issue.setAssignee(null)
issueManager.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

[Abhishree Nagesh]

@Suhas P 

we are getting error please find the snapshot for error.

Kindly help.

Regards,

Abhishree Nagesh

[Suhas P]

@Abhishree Nagesh  add following line anywhere before issueManager.updateIssue line 

def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

[Abhishree Nagesh]

@Suhas P 

By default jira would take previous value in transition screen(assignee).

But if user didnt change the value of assignee when they do the transition then ticket must automatically assign back to reporter.

How to achive this using script runner

kindly provide solution.

Regards,

Abhishree Nagesh

[Suhas P]

Hi @Abhishree Nagesh 

Try this code which should fulfill your needs. I haven't tested it myself though. Let me know if it works.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder

def issueManager = ComponentAccessor.getIssueManager()

if(transientVars["issue"].assignee == issue.assignee){

issue.setAssignee(issue.reporter)
issueManager.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

}

[Suhas P]

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder

def cfm = ComponentAccessor.getCustomFieldManager()
def issueManager = ComponentAccessor.getIssueManager()
def changeHolder = new DefaultIssueChangeHolder()
def cf = cfm.getCustomFieldObject("customfield_XXXX") // CF ID
cf.updateValue(null, it, new ModifiedValue(null, ""), changeHolder)
issueManager.updateIssue(user, issueManager.getIssueObject(it.getKey()), EventDispatchOption.DO_NOT_DISPATCH, false)

@Abhishree Nagesh Try this one on script post function.

[Sreenivasaraju P]

HI @Abhishree Nagesh ,

Please refer

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-do-you-clear-a-value-from-a-custom-field-single-select/qaq-p/750567

Adaptavist has provide very good library for most of the scenarios.

https://library.adaptavist.com/

[Abhishree Nagesh]

Hi @Sreenivasaraju P 

Script  is giving me error.

Actually the field is assignee field.

In every transition screen there is a assignee field. So assignee field value should get clear, when transition happens.(I.e in the transition screen field shoukld not take previous assignee name.)

Its giving me error in the last line. please find the snapshot of the error.

Kindly help.

Thanks,

Abhishree