Figma for Jira designs disappear upon reopening Jira task page or modal

[Matt Cutler]

The Figma for Jira app/integration stopped working for me yesterday (and once before in, I think, January 2025). In Jira I click "Add Design" and paste the link copied from the Figma desktop app just as I always have. The designs load w/ the embedded preview, but upon closing the modal or page and navigating back to it, the designs are gone. Sometimes they flash for a millisecond before disappearing. Clicking Expand in Jira doesn't show them either.

This also happened about 6 months ago, however a coworker who is a Jira admin and I were able to get it working again. Both times, we navigated in Jira to where you can manage the configuration and the team was disconnected. We tried reconnecting and then tried adding designs but it didn't work today. We then disconnected the team to remove it and then added the integration using the figma Team link from the desktop app. It showed as connected, but still resulted in the same problem re: adding designs. Instructions we followed were here: https://support.atlassian.com/jira-cloud-administration/docs/integrate-figma-with-jira/

Can you please provide steps to resolve this? I also reached out to Figma however their auto-response said that if it's occurring within Jira, to reach out to you.

Thank you!