Fill in a custom drop-down list field from an e-mail

[Yannick TEMPORAL]

Hello,

I created a project with 3 custom fields:

I need to be able to create a ticket from an email and extract these 3 custom fields from the email. Using an automation and regular expressions, I managed to fill in the "Immeuble" and "Locataire" fields from the email, as these 2 fields are short text. However, I have a problem with the " Type de demande" field which is a drop-down list:

Could you tell me how to fill in the "Type de demande" field from an e-mail?

Thank you very much.

[Bill Sheboy · Accepted solution]

Hi @Yannick TEMPORAL -- Welcome to the Atlassian Community!

To select the value for the edit, please use advanced edit with JSON for the field: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Single-select-custom-field

For example:

• remove the selection of Type de demande from the Edit Issue field list
• expand the More Options section
• enter JSON to set your value, such as with this, substituting in your field's custom field id and the smart value expression:

{ 
  "fields" : {
    "customfield_12345" : { "value": "smart value expression"  }
  }
}

To find the custom field id for your field, please use this how-to article:

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

[Yannick TEMPORAL]

It works: @bill Thank you very much
I just had to create a variable to use in JSON:

{
"fields" : {
"customfield_10036" : { "value": "{{TypeDemande}}" }
}
}