For my case, the problem arises after changing workflow
or editing status string like from "To Do" to "TO DO".
I double checked all status and work flow transition validators and conditions, and found no problem.
The LINK and JQL string is as follows.
1.
https://midasitdev.atlassian.net/browse/AD-1835?filter=10518
project = AD AND fixVersion in (V250R4, "IRX v10.0") AND status = DONE ORDER BY cf[10044] ASC, priority DESC
2.
https://midasitdev.atlassian.net/browse/UMD-13?filter=10463
status in ("IN REVIEW", "TO DO", "IN PROGRESS", OPEN) AND project in (GEN, CIVIL, ADS, AD, BUILD, CIM, DGNP, DRAF, DRAW, EGENJP, EGENKR, FEA, GEOX, GEOXD, GSD, GFNX, "LOCK", IBM, NFX, NGEN, SDS, SOILPLUS, SWX, SOLIFLUX, UMD, MND)
I found some similar article but the solution is not provided.
Could please anyone help?