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Filter for parent ticket with more that 3 child tickets

Relax Relax November 8, 2018

Hello,

I need to make a report with tickets that have more than 3 child tickets(3 Chase calls).
Any ideas? I cannot add a "3" value to the "parent" field in the Advanced search.

Any help is appreciated.


Thank you in advance

2 answers

1 accepted

2 votes
Answer accepted
Grigory Salnikov
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November 8, 2018

Hi @Relax Relax,

Unfortunately, it's not possible with the default JQL capabilities. 

Relax Relax November 8, 2018

:( too bad.

Then, maybe a filter for tickets that were handled by a specific group? Not assigned to a specific group. Handled, so: Transferred should be included

Would really be useful.

Thank you :)

Grigory Salnikov
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November 8, 2018

Hi!

I can only suggest something like this:

project = <project name> AND (status changed BY <user1> OR status changed BY <user2> OR ...)
Grigory Salnikov
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November 8, 2018

I'm sorry, but may I ask you why you have removed the status of "Accepted Answer" from the message above? If you don't think this answer should be an accepted one, it's ok, I'm completely fine with it.  But if you were confused by the outline color of the "Accepted Answer" button, that's the other question.

Can you, please, clarify.

Thank you.

Relax Relax November 9, 2018

:) I'm sorry

I saw that the status of the Question got "Solved".

I thought that another answer could not be provided and I could not receive any possible answers for my second Question.

 

In conclusion, my mistake.

And I really appreciate both of your answers. Second one is very useful. 

Thank you!

Like Grigory Salnikov likes this
Grigory Salnikov
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 9, 2018

Ok, I see now) Thank you!

In general, when people see that the question has an accepted answer they tend not answer it again. In this sense you are right.

Nevertheless, some answers are provided long after the first one was accepted and there are no limitations to how many accepted answers can be provided to one question.

1 vote
Vishnukumar Vasudevan
Community Champion
November 8, 2018

Do you have script runner plugin on your instance ? 

Relax Relax November 8, 2018

No, no script available

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