Filter issues assigned to aspecificteam

[Thembela Kwenene]

Can anyone assist I want to filter all issues assigned to specific team and determine how long it took the team member to assign it to him/herself

[Jack Brickey]

So there are two parts to this question. First do you want to be able to filter issues assigned to a team. And second do you want to see how long it takes that team to assign it to an individual. Is this correct?

assuming so I’m a bit confused. Issues are assigned to users not teams. Unless you have some specific user that is an alias or a team?

on the second part you’re looking to figure out the amount of time an issue sets unassigned I guess? That really isn’t available out of the box. Can you help me better understand what you’re trying to accomplish here?

[Thembela Kwenene]

To be more specific with my problem in my project I have a number of team, when the issue is created its not directly pushed to my team however when its finally pushed to my team I want to know how long it took my team members to pick up that issue and assigned it to a team member.

Though it gets assigned to my team, we still need to assign it a member who will work on the issue.

Hope that is clear now

[Jack Brickey]

Ok so I think that what you need is to determine the difference in time between createddate and time stamp on when the Assignee field moves from Unassigned to assigned. Off the top of my head what I would suggest is that you look at automation. Using automation and triggering on the Assignee field being changed you could calculate the difference between the current date and the created date and store that result (or other method) in a custom field.