Filters and Issue search is not working

[Sreenivasaraju P]

hi,

i have migrated the data from 3.12.3 to 4.4. Data has been restored and able to login.

But when i am trying to access the saved filters, it is thowing the null pointer exception, similary when ever i tried search any thing it is throwing null pointer exception.

[Sreenivasaraju P]

hi Nic,

Thanks for your response,

we got the problem and able to resolve the issue.

[prateek86]

Can you please share the workaround you followed for this issue.

[Nic Brough -Adaptavist-]

They worked out what was broken and removed the hack/broken add-on/script that was causing the problem, then re-indexed.

If you're having an issue, it would be worth asking properly - a new question, with the error message and a description of when it happens and what it does. 

A detail-free posting on a 7 year old question probably is not going to get you a lot.

[prateek86]

Thanks Nic, I completely understand your point. Will do the same if it doesn't get resolved soon. Thanks again.

[Nic Brough -Adaptavist-]

That's a very common error which is usually a symptom of other things going wrong - you need to look through the logs in more detail to find the root cause of it.

Read the logs from when you did the re-indexing, are there errors in there? Check the log for around start up time to see if there are faults there. The errors do sound like you've got a serious problem with the installation, so I would go back over how you intalled it and check every step. What tests did you do before you imported any data?

[Nic Brough -Adaptavist-]

Sounds like the index is broken. Can you try reindexing? If that doesn't fix it, then post the first couple of lines of the errors here for a bit more help tracking them down.

[Sreenivasaraju P]

Thanks for your response.

I have tried indexing also. still it didn't work.

The following error i am getting.

javax.servlet.ServletException: java.lang.NullPointerException
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:215)
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:177)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at c