Filters no longer showing up

[Paul Beatrice]

This has been happening more and more frequently:

I click on the Jira Icon within Excel. In the dropdown for input type, I select "filter"

Then in the pulldown for filters, I see:

STARRED

non available

OTHER

It takes a lot of effort to get this working - so many things I never know what fixed it.

Thoughts?

[Gigi Vu]

@Paul Beatrice Do you remember what you did to fix it? i'm facing the same issue

[Paul Beatrice]

@Gigi Vu  Sorry know. I have done SO many things (uninstalling / reinstalling, logging out and in, clearing cache plus a lot more.

[Dick]

Hi @Paul Beatrice Welcome to the Atlassian Community

It seems like you're calling Jira from another program (Excel). Configuration of this setup is essential for it's functioning properly (think API-call using credentials). 

Without learning any of this and your specific set-up, answering your question is not possible.

Kind regards,
Dick

[Paul Beatrice]

Thanks Dick, I neglected to state that I am using the Jira plugin for Excel

[Paul Beatrice]

now it works, go figure.  I did so many things I don't know what fixed it.

Once I tried again and got a web browser with a code, I knew it would work - but how did I get it to do that

[Dick]

Hi @Paul Beatrice 

Why don't you describe your current settings here, so anyone with a similar question could find an answer? It could also become your place to fallback to if something were to go awry in the future. 

Kind regards,
Dick

[Paul Beatrice]

Dick, sure but sorry to say i'm not sure what settings you are referring to.

[Dick]

Hi Paul, 
If someone would go and implement the stuff you have using the excel plug-in. What are the key things they need to do to get it working for them? I'm sure you'll be helping out someone with that stuff.

Kind regards,
Dick

[Paul Beatrice]

What I use the Excel plugin for is to pull data from pre-defined filters. I customize my filters based on clients, which columns etc. 

When it works it works great.  But lately I have been seeing more and more times where when I pull down on filter, there are no filters.