Finding time spent in different statuses

[Michael Novotny]

Hi, I work in process management for my company. I've recently been tasked with a project where I'm trying to find how long our change tickets spend in each certain status (QA, Implementing, Needs Information, etc.)

Is there a way that I can pull a history report of tickets that displays the amount of time each ticket spent in each status? If possible, I'd like to view the data in Excel but that's not 100% needed. Thank you!

[Michael Andolfatto · Accepted solution]

Hi @Michael Novotny ,

There's a free plugin on the Marketplace that can handle this called Status Time Free, as well as many other paid variants which have additional features.