Link my outlook with JIRa software

[Manisha Singh]

kindly guide me on how i can raise the ticket from my outlook at JIRA software which is a free trial version currently. 

KIndly share the steps to do this process.

[Shatakshi Mete]

Follow the below steps/process to raise a ticket from outlook at JIRA Software:

• Set Up an Email Integration: First, you’ll need to set up Jira to handle emails. In Jira, go to “Project Settings” and find the “Email Requests” section. Here, you can set up an email address that will be used to create tickets from your emails.

• Get Your Jira Email Address: Jira will provide you with a special email address. Copy this address—it’s where you’ll send your Outlook emails to create tickets.

• Create a Ticket via Outlook:

  • Open Outlook and start a new email.
  • In the “To” field, paste the Jira email address you copied earlier.
  • Enter the subject of your email as the ticket’s summary.
  • Write the details of your ticket in the body of the email.

• Send Your Email: Once you’ve filled in the subject and details, just hit “Send.” Jira will automatically create a new ticket based on your email.

• Check Jira: Head over to Jira to see your new ticket in the project you’ve set up. You’ll find it there, ready for you to track and manage.