Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Follow up transition on create

Megan Armstrong April 22, 2020

Hi, I am wondering how to automatically transition a ticket, on create, to a different status if a condition is met (a field has a certain value). 

 

For example:

Task type = Update to X

When the above Task Type is filled out on created, instead of sending to the normal first status -> the ticket should be sent to a different status.

 

Thank you!

1 answer

0 votes
Jack Brickey
Community Champion
April 22, 2020

You will need to consider using an automation or scripting addon, e.g. script runner, automation for Jira, power scripts, etc. 

Suggest an answer

Log in or Sign up to answer