Form Labels not Adding

[Marissa Marks]

In my Jira Software Cloud (software projects), there were labels automatically being tagged to issues created from forms, but they are no longer tagging. Has there been a change? 

I was using these labels to indicate / differentiate between tickets the team makes, vs tickets the team receives. Based on these labels, I would send an email to the Reporter. But, now I have no way to differentiate what was submitted through the form. 

I know this functionality was working but then it stopped. In the community I only saw this post that was similar to my situation, but in my case I want to have the automatic label, or some indication on the ticket where it was created. There's no work around right now (that I can see) because in the automations, there isn't anything related to work created from a form that not related to JWM or JSM.

[Utkarsh Agarwal · Accepted solution]

Hi @Marissa Marks @Ida Huang 

Welcome to the community!

Atlassian has confirmed this is a bug—issues created from forms in Jira Software Cloud aren’t getting auto-labels if the Labels field isn’t on the create screen. See JRACLOUD-95324. 

The official document still says below:

When someone submit a response to a form, their response will automatically create a work item in the same project where the form lives. The following labels will be added to each work item:

Form

Form-<unique-form-id>

Reference: What are forms and what can they do? 

Hope this helps!

Kind Regards
Utkarsh

[Ida Huang]

We need this to be fixed!!!