Free Cloud version not giving 10 users

[Mark Kassar]

I was using Jira Cloud (Free) which has up to 10 users, but all of a sudden it's saying I don't have any free users left. However, I only have 4 users set up.

When I came to post this ticket I noticed it asked me which board I was posting about, and it included a second one luceeserver.atlassian.net for which I am a member not an administrator. I did sign up to that few weeks ago, but this user limitation only occurred today, so I don't think they are related but it makes me wonder.

I can't ask Atlassian as they don't offer support requests on the free version.

Does anybody have any ideas? Thanks.

[Ste Wright · Accepted solution]

Hi @Mark Kassar 

Welcome to the Community :)

This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508

I'll close this one, but feel free to make a comment on the linked question or watch it, to receive email updates.

Ste