Get error ID when opening BigGantt chart

[Davis Moes]

When I click on a project in BigGantt and go to the "Gantt" section to display the chart, nothing loads and I get the following error ID:

2f6b8767624ad24ac6504a85c993157e01c6e457e6cb8d97ed6742f8c7fbd6ba54e2e695b3df661e7e077c590868d8d60b6107e95f5fa4473a044201a31c2bac.ab64dd8ef57ae25f5d18470eb9654f87bf2b98351b1292196c17ad7250d3da9168a2b717c89b00c7a43719acd9fe03b41450df53052978e6c6a76885ab2ef1ec.8308d42edbed5d0ae17a09c4a60df73322995579d963edc3cfe092561dd27cb6be2033f42cae754ccaf49ef571bcf831b2e1e663e35fab2f01fb3552b0b9ea5a.Tue Aug 31 14:13:29 UTC 2021

I have no idea how to fix this.

[Anna-BigPicture · Accepted solution]

Hi @Davis Moes

We are sorry for the inconvenience. Please be informed that we are aware of this issue. 

We also understand the urgency of the situation, and therefore, we have maximally accelerated works to resolve the issue. The hotfix will be released this evening/tomorrow. 

The bug was caused by Atlassian changing their REST API without notifying anyone. 

You can review details in the ticket - ONE-38248. Please note that it is best to open it in the incognito tab of your browser.

Best,

Anna

[Davis Moes]

Hi Anna, 

Thanks for the update! I saw others were having the same issue as well. Please follow-up if possible when the issue has been resolved. 

Thank you!

[Anna-BigPicture]

Hi @Davis Moes

Indeed, the issue occurred in several BigPicture instances.

Yesterday afternoon we migrated the cloud instances of our customers to a new BigPicture version, which fixed the issue.

Sorry once again for the inconvenience caused.

Have a good day,
Anna

[Davis Moes]

Thanks @Anna-BigPicture !!