Get rid of users in autocomplete lists which are not participating in at least 1 group

[George]

Hello,

We couldn't found any solution for the last 5 years - how to limit users which are showing in the autocomplete assignee list only to active users which participate at least in one user group.
At the moment there we see all users which are part not only in Jira groups but Service Desk as well.

Thank you!

[Andy Heinzer]

Hi Ganev,

I understand that you are looking to restrict which users are showing up as potential users that can be assigned issues.   I can understand the frustration here.  I believe that versions of Jira from 5 years ago (Jira 4 or Jira 5) were not really in a position to solve this problem.

However modern Jira versions have a project permissions that can restrict this.  At least since 7.3 (possibly earlier versions too), there has been a permission field called 'Assignable user', see Jira 7.3: Managing project permissions.  From that page:

Permission to be assigned issues. (Note that this does not include the ability to assign issues; see Assign Issue permission above).

By default Jira's default permission scheme for this entry is set to the value of

Application Access:

• Any logged in user

for this setting.  Meaning even Jira Service Desk unlicensed users (ie customers) can technically be assigned here.

What I would recommend would be to edit this permission scheme.  In doing so you can remove the Application Access: Any logged-in user, and in it's place you will want to add back the other users with something like this:

Application access

• JIRA Service Desk
• Jira Software
• Jira Core

Please note that in this case, these would only allow licensed users of any Jira product to be assigned to an issue.  This eliminates the users that only have an unlicensed Service Desk customer account from being possible options in the assignee fields of any project using this permissions scheme.

Cheers,

Andy