Get specific information in multiline text

[Térence LECROIX]

Hello everyone !

I'm testing the possibility to send email to jira software so that a card is created automatically.

To resume I have at the end a Jira issue (bug ticket type) with this description as below : 

Description of my bug ticket type in Jira: 

Contains a resume of the issue encountered

email address : toto@tata.fr

serial number : 123456

In that description I want to get the email and serial number values, so toto@tata.fr and 123456 to put these values into custom fields that i created.

I tryied to use automation to do it, but i don't know what type of condition do i need to use or if it's even possible with automation or any other ways.

Could you help me with please ?

Thanks everyone !

[John Funk · Accepted solution]

Hi Térence,

Can you be more specific about why Automation did not work? Can you share a screenshot of your rule? 

[Térence LECROIX]

Hello thanks for your reply, i made a mistake about automation rules, i tryied to use automation to do it but I don't know what condition i need to use and mostly if it's possible to do it.

[John Funk]

So, can you walk through the steps to what you are wanting to happen? 

[Térence LECROIX]

To resume I have a Jira issue (bug ticket type) with this description as below : 

Description of my bug ticket type in Jira: 

Contains a resume of the issue encountered

email address : toto@tata.fr

serial number : 123456

In that description I want to get the email and serial number values, so toto@tata.fr and 123456 to put these values into custom fields that i created.

Sorry if i'm not very clear and thanks for your help

[John Funk]

Thanks for the clarification. Take a look at this previous post to see if it does what you need it to.

https://community.atlassian.com/t5/Jira-questions/Populating-a-custom-field-from-certain-text-in-the-Summary-field/qaq-p/867986

[Térence LECROIX]

Hello, Thank you for sharing, it's working !!!

[John Funk]

Great! I am glad I could point you in the right direction. :-)