Getting Error Messages

[Russell Brown]

Our organization is getting error messages when trying to utilize Jira software. How do I add two names as technical point of contacts so they can get their error issues resolved? The names are Anastasia Virden and Ashley Watkins.

Please advise. 

Thanks.

[Yevgen Lasman]

You do not need to add them as technical accounts. Instead, they should have Atlassian accounts and then they can open ticket(s) at https://support.atlassian.com/contact/

If you want to expedite their problems resolution, you may need to share your application SEN with them, so they can get their questions answered faster.