Getting SocketTimeOutException on POST request of Jira Rest API

[Apoorva Sharma]

Hi Team,

Recently, we have started facing some issues while trying to create a Project in Jira data center. We are getting “Request Timed out error” upon project creation on the UI. On further analysis of the logs and thread dumps, we noticed that it is waiting on SocketRead for a POST request to one of the Jira Rest APIs.

The API is:

POST /rest/project-templates/1.0/createshared/31411

From the access logs we see this request is taking over 2 mins (132842 ms) to process:

"POST /rest/project-templates/1.0/createshared/31411- HTTP/1.1" 200 130 132842 "https://adtjira001eu.test.accenture.com/secure/project/BrowseProjects.jspa?s=view_projects" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36" "b487q6"

Stack trace:

If anyone has seen similar behaviors and have any suggestions for resolving this issue or any workaround, it would be greatly appreciated.

Thanks,

Apoorva