Getting error - Integration for Jira & GitHub (External server)

[Anurag Patel]

Hi Team, 

I am using Jira & Git Hub (external server) & trying to integrate both by using App in Jira: GitHub for Jira & configured it.

I created access token at both application.

Referred URL: 

https://support.atlassian.com/jira-cloud-administration/docs/manually-create-a-github-app/

When I follow the steps & go ahead I finally getting the below error.

didn't get access token from gitHub

Can some one tell what I am missing here & what to do.

[Move Work Forward]

@Anurag Patel Hi,

It could be that when you created the token you didn't select/permit the necessary organization.

Try to re-do-it from the beginning and pay attention on the GitHub side what is allowed.

PS: Make sure it is saved (refresh the screen after saving the PAT).

Cheers,
Leo

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Anurag Patel

For the error, here are a few things to check:

• Make sure the GitHub access token has the right permissions (like repo access and the necessary scopes).
• Double-check that the GitHub app is installed and properly authorized. You might also want to regenerate the token to make sure it's valid.

If you want bidirectional sync between Jira and GitHub Issues with reliable sync, you may explore OpsHub (Atlassian Solutions Partner). You can connect to Jira and GitHub and simply configure what data needs to be synced without much technical knowledge. Plus, sync comment, attachment/inline image, rich text formatting along with robust error handing.

Hope this helps!

[Move Work Forward]

Hi @Anurag Patel 

Most probably you either:

- didn't save the token on GitHub or Jira side

- didn't provide the right scope (didn't allow the org you need).

Cheers