Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Getting"Error Saving Step while trying to update steps. After refreshing Test Design dissapeared

Elena Batura
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 16, 2025

When trying to update steps in a Jira ticket in the In Progress status, the changes are not applied, and an error message appears: "Error Saving Step. Request failed with status code 401." 
Also, after refreshing the page, the Test Design section disappeared.

1 answer

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 16, 2025

Hello @Elena Batura ,

Welcome to community :) 

Could you confirm if you are using xray app ?

The issue is still ongoing on  xray end. Please find details here : https://xray.statuspage.io/

You can subscribe to updates to get more details or reach out to Xray support for eta https://www.getxray.app/contact-us

Thank You,

Prachi

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
TAGS
AUG Leaders

Atlassian Community Events