Getting the Error "received message carrying this jira instance fingerprint"

[Simon]

Couldn't find something useful around this error message. Only getting the message in an individual scenario of 1 mail server and an only 1 address. Other mail server and addresses are working fine. 

Additionally the mail handler test fails without an error message but still works.

Any suggestions or known errors on this one ? 

[Shannon S]

Hi Simon,

Have you seen this article?

• Logs Contain 'Received Message Carrying this JIRA Instance Fingerprint' Due to Mail Loop Detected

It has a few suggestions there, so I recommend reviewing those and let us know if you have any questions.

Regards,

Shannon