Getting the error while opening our JIRA Data Center

[Venkata]

[Trudy Claspill]

Hello @Venkata 

Welcome to the Atlassian community.

Are all users getting the same error?

Have you tried checking the items mentioned in the error message?

Have you engaged with your internal support team that supports the networking infrastructure for your company?

Is your Jira Data Center system on a cloud hosted server, such as in AWS? If so, have you checked the status page for the Cloud Provider to see if they have having a problem that makes your system inaccessible?

[Venkata]

Hi @Trudy Claspill 

Thank you for your response.

Once in a day all the users are facing the same problem. Then I am restating the server from JIRA/bin Stop-Jira.batch and Start-Jira.Batch file. And I know its a temporary fix.

Can you please suggest some permanent fix. For information our is a windows based server. Not Linux based.

Right now Iam working from Azure team to spot for the error logs.

[Venkata]

Hi @Trudy Claspill 

It seems there is nothing wrong from the Azure side. Might be because of Tomcat issue is there reply. So in addition to your approach can you please add me how to check if it is Tomcat issue.

Thank you

Venkata

[Trudy Claspill]

Hello @Venkata 

Unfortunately, no, I am not able to offer additional suggestions. This is outside my realm of expertise.

If you have a valid support contract you might try having your Jira admins contact Atlassian Support directly.

[Dan Breyen]

Hi @Venkata welcome to the community! Does this happen with all users?  If it's just your account, does it happen on different browsers?  How long has it been this way?

If it continues to happen, and you're the system administrator, you may want to contact support (support.atlassian.com/contact) for more assistance.

Hope that helps.

[Venkata]

Thank you, It is happening to everyone. Let me once check with Support.atlassian team also.