Gitlab fails to close an issue in Jira

[Markus Miller]

Hello,

I've configured Jira and GitLab according to this link: GitLab Integration and committed regarding my Issue (It's within the starter scrum test project in which I opened a new issue: SCRMTST-24) using those comments:

SCRMTST-24 #done <comment...>

SCRMTST-24 #close <...>

SCRMTST-24 #close #comment <...>

closes #SCRMTST-24

<Another closes #SCRM... here>

All commits (except for the last mentioned in the <>) are listed in Jira as comment but the ticket itself is still staged as "in progress".

As Transition IDs in GitLab I specified 3; 10000; 10001; 10100; 10101 according to the return value of that rest api call (Transition IDs).

Any ideas why it's not working?

Thanks a lot

[Dario B · Accepted solution]

Hi @Markus Miller ,

I might not be the best person to answer this question, but this seems to be exactly the same topic discussed in the below GitLab issue:

• GitLab Jira integration docs make a confusing claim to "Smart commit" support

Can you kindly review above link and let me know if it helps?

Cheers,
Dario

[Markus Miller]

Hello,

thanks for your reply. I've tried several different transaction ids and none of them worked. 

Since I haven't heard anything about the topic in a while I found a diferent solution by using a plugin now. 

Thank you

[Dario B]

Thanks for your reply @Markus Miller .

Even you you already made it work, you might still want to review the thread I pointed to since in there different causes and solutions are explored. 

However, since this is not an issue for you anymore I am marking this question as answered. 

Have a nice day!

Dario

[Azusa]

Hi, do you resolve the question? I meet the same question, can you help me ? Thanks a lot

[Dario B]

Hi @Azusa ,

As written in above reply:

Since I haven't heard anything about the topic in a while I found a different solution by using a plugin now. 

Indeed, there is a number of add-ons available for this in our marketplace:

• https://marketplace.atlassian.com/search?product=jira&query=gitlab

If this is not desired, you may also want to review below links since alternative ways are suggested in there:

• Solved: JIRA Workflow Issue with gitlab
• GitLab Jira integration
• Gitlab 8.13 -> Jira integration

I hope this helps.

Cheers,
Dario

[Dario B]

You may also want to watch below videos:

• How to configure GitLab JIRA Integrations
• Using JIRA smart commits with GitLab