Give access to my customer to export to excel

[Roqya Mokhtar]

Hello all,

I want my customers to be able to extract the tickets in excel form, I have admin access so I can do that how I give them access.

[Trudy Claspill]

Hello @Roqya Mokhtar 

When you say "customers" do you mean customers who have access only to a Jira Service Management customer portal?

Or are you talking about users that have a user license to access your Jira instance?

[Roqya Mokhtar]

 

[Trudy Claspill]

Hello @Roqya Mokhtar 

Thank you for that additional information. 

There is not a native feature to allow customers to export issue information from the Customer Portal. There is a change request for that, to which you can add your vote and comments.

https://jira.atlassian.com/browse/JSDCLOUD-826

If you are open to using a third party app, my search for information did come up with the following app. Note that I have never used it before so this is just informational, not an actual recommendation.

Request Exports for Jira Service Management

There may be other apps that provide similar functionality.