Grant comment while reopening an issue

[Yousef Hammouda]

Hi,

I succeeded, using the workflow properties, to forbid editing and commenting a closed issue. I added to the close status the following properties:

Jira.permission.comment = denied

Jira.permission.edit = denied

Jira.issue.editable = false

The only way to get back these permissions is to play a transition called “reopen”.

However, the reopen transition has a comment field which is a mandatory field to save a reason. But with the previous properties, this field is hidden and the mandatory condition ,of course, is always blocking the transaction.

I tried to set some workflow properties on the reopen transition, but without success:

Jira.permission.comment.group = jira-users

How can I get this to work?

Thank you for help.

[Yousef Hammouda · Accepted solution]

The previous scenario is not possible, there is no way to control jira-permession-properties via transitions. (it is only possible on jira status or step, wich doesn't solve my problem) (this issue was also viewed with the jira support, and i didn't receive any complete working solution to my case).

(the Jira versions i used while studying this issue: 5.2.11 and 6.2.x)

[rambabu patina]

You can try using below properties

jira.permission.comment.group=some-group jira.permission.comment=denied (or) granted check the following documents http://www.j-tricks.com/1/post/2011/02/permissions-based-on-workflow-status.html Thanks, Patina

[Yousef Hammouda]

Thank you Patina for your response,

but either iam understanding somethig wrong, or doing something the bad way... but there are two places where we can add properties on a workflow:

1- WF transition

2- WF status

when i add jira.permission.comment=denied to the CLOSED status, no comments could be donne on the issue.

but when i add the same jira.permission.comment=denied on the CLOSE transition instead of the previous, nothing happens!!

if i keep the property on the CLOSED status, and i add jira.permission.comment=granted to the REOPEN transition, the workflow will not consider the transition property, and will prevent the user from seeing/modifying the comment field on the REOPEN transtion screen.

What is the difference between the two ways? When the transition properties are concidered? I am a bit stuck here :(

Thanks,

Yousef

[rambabu patina]

For me also in WF trasition properties it is not working. In WF ststus we can use properties to restrict user/group to edit/comment the issue.