Great Gadgets App Processing Error

[Dario Pereyra]

When I try to use "Control Chart Gadget" in a dashboard, the next error message is raised.

Great Gadgets App Processing Error

Something went wrong while processing your request. The action you were trying to execute could not be completed successfully. The server returned: Error ID 30542020401916097 - Received http error code 400 when accessing the JIRA system. JIRA server response: {"errorMessages":["El valor '11323' no existe para el campo 'filter'."],"warningMessages":[]}

[Danut M _StonikByte_ · Accepted solution]

Hi @Dario Pereyra

The error in question is due to the fact that the filter that you used when configuring the gadget is not shared. 
Please share it with the project or with ‘My organization’, so the app can access it, and the error will be fixed.

If the issue persists, please contact support@stonikbyte.com.

@Bill Sheboy Thanks for tagging us in your answer.

Thank you,

Danut M. 

[Dario Pereyra]

Thank you Danut, I applied this solution and now works 

[Bill Sheboy]

Hi @Dario Pereyra and @StonikByte 

I just checked and that gadget is working for our site, and I do not see issues on the vendor's status page.  You may want to ping their support team to ask for help: https://marketplace.atlassian.com/apps/1216564/great-gadgets-for-jira-cloud?hosting=cloud&tab=support

And the error seems to indicate your saved filter is missing or is missing a value for one of the fields.

Kind regards,
Bill

[Dario Pereyra]

Thank you Bill, I ´ve applied the Danut´s solution and it works.  (Danut is from StonikByte, the vendor). 

Regards