Greenhopper: Missing Rapid Views

[DominiqueJ]

hi all

users have begun complaining that some of their rapid views have disappeared. the only hint i have so far found is these messages in the log (when clicking the "Agile" menu's arrow listing the boards):

2012-09-28 09:58:26,890 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 11

2012-09-28 09:58:26,892 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 38

2012-09-28 09:58:26,894 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 27

2012-09-28 09:58:26,897 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 8

2012-09-28 09:58:26,899 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 10

2012-09-28 09:58:26,901 http-8080-8 WARN x 598x2570x1 1kgqc76 10.132.4.145,10.132.0.70 /rest/api/1.0/menus/greenhopper_menu [service.rapid.view.RapidViewDao] could not find entity of type interface com.atlassian.greenhopper.service.rapid.view.RapidViewAO with key 9

would any of you know whether this is related or how to otherwise track the missing boards? unfortunately JIRA doesn't have an audit log...

greetings
dom.

[Summer El-Zorkany · Accepted solution]

I had the same problem and I found the solution here:

https://answers.atlassian.com/questions/50494/issues-not-showing-up-on-the-plannining-board-in-greenhopper

referencing the GH knowledge base for the solution:

https://confluence.atlassian.com/display/GHKB/Planning+and+Task+Board+Cards+are+not+Visible+when+%27Fix+Version%27+Field+is+Hidden

The solution is to make sure the "Fix Version" and "Component" fields are visible. I set them to hidden a while ago so I just set them back to visible and it works :)

[Sorin Sbarnea (Citrix)]

I have the same problem but in my case it's something different, they boards to not exist in the database.

[Nabil Sayegh]

Same for me, it's not hidden in the field config.

[David Toussaint _Communardo_]

The IDs mentioned in the logs are probably the IDs of the boards. are they still available? To check, you could go to <jira>/secure/RapidBoard.jspa?rapidView=ID with the rights of the corresponding user, admin may be possible as well.

Anyway, I would gues they are not available, due to the message "could not find entity of type interface".

If those Boards were created from scratch (i.e. not using any existing filter), you could also go to the administration section and have a loo at all shared filters and check if the filter for the board (which would be of the same name then) is still there.

[DominiqueJ]

thanks for your response!

the boards are not accessible via <jira>/secure/RapidBoard.jspa?rapidView=ID (as admin). i see in the admin section that the filters are still there.

i guess i'll have to create a support ticket.

[DominiqueJ]

support couldn't solve it - the "solution" is to manually re-create the boards. as there's no audit trail in JIRA finding out what happened to the boards is impossible according to atlassian. above posted log messages are a small bug in the menu renderer that caches boards (and some of them were rightfully deleted).

[Paul Wagner - at - AC]

I had the unfortunate happening of this occuring. It looks to be because the AO_60DB71_RapidView table (inferred from RapidViewAO interface) doesn't have your stuff. I eventually followed your "solution" too.

[Zachary Anthony]

Hi all - I'm seeing this problem for the first time this today. Can anyone provide more detail on how to recreate the boards? Will all the issues that were in our now missing board magically go into the newly recreated board?