Greenhopper installation error

[Maxim Kraynov]

Hi, all!

Greenhopper(trial version) installation crashes with this error in log:

/secure/QuickCreateIssue.jspa [greenhopper.customfield.rank.RankIssueEventListener] Rank index was requested before the plugin was upgraded fully

com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully

at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:407)

Our Jira server hasn't connection with Internet, so we install GreenHopper plugin as jar in offline mode.

Maybe the reason is plugin's impossibility connect to the MarketPlace for upgrading or smth else. Thank you.

[Marian Finch · Accepted solution]

Hey Maxim,

Your free 30 day GreenHopper Evaluation License entitles you to 24/7 technical support via https://support.atlassian.com.

One of our GreenHopper Support Engineers will be able to further assist you in troubleshooting this issue via your support request.

In the support request please provide the following information:

* Steps used to perform the installation of GreenHopper

* atlassian-jira.log (see logging and profiling) and the application server log file, as it can contain useful error information that is not in atlassian-jira.log

For additional information please refer to our documentation on Where are the application server logs?

Sincerely,

Marian Finch (Atlassian)