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Health check at f5 load balancer is failing after upgrade to 7.13 from 7.6.2

BrahmaReddy Seelam - Consultant December 26, 2018

We have upgraded JIRADC from7.6.2 to 7.13 .

  • Initially we faced this issues ("2018-12-26 10:55:53,359 localhost-startStop-1 ERROR [c.a.jira.health.HealthChecks] Tomcat is misconfigured
    2018-12-26 10:55:53,359 localhost-startStop-1 ERROR [c.a.jira.health.HealthChecks] The server.xml file is missing parameters needed by Jira to handle requests that contain special characters.")   . fixed using the atlasian fix  FIX-server.xml-to-handle special-characrters.  After that individual nodes and individual fallback urls are working fine on port no.8080 and 8443.
  • But the problem is F5 load balancer which was  working fine with 7.6.2 version is not resolving the health check with port 8443 , though 8080 health check is fine at F5 LB with version 7.13 .
  • Health checks for individual nodes https://nl001572.tst.kohls.com:8443/  https://nl001572.tst.kohls.com:8443/status are giving the output  {"state":"RUNNING"} . But at F5 only for port 8080 health check is resolving , for 8443 it is not resolving . 
  • server.xml connector block is below.
<Service name="Catalina">

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"

maxThreads="150"
minSpareThreads="25"
connectionTimeout="20000"

enableLookups="false"
maxHttpHeaderSize="8192"
protocol="HTTP/1.1"
useBodyEncodingForURI="true"
redirectPort="8443"
acceptCount="100"
disableUploadTimeout="true"
bindOnInit="false"/>

<Connector port="8443" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxHttpHeaderSize="8192"
maxThreads="150" minSpareThreads="25"
protocol="org.apache.coyote.http11.Http11NioProtocol"
enableLookups="false" disableUploadTimeout="true"
acceptCount="100" scheme="https" secure="true"
clientAuth="false" sslProtocols="TLSv1.2" sslEnabledProtocols="TLSv1.2" SSLEnabled="true"
URIEncoding="UTF-8" keystorePass="4jA1c/Ajvqs8" keystoreFile="/kohls/apps/app/jira/jiradc-tst.kohls.com.jks"/>
  • please help on this on top priority . 

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