Hello, I need the client to be able to change the status of a ticket from the portal. how do I do th

[Gabriel Lujan]

[Tessa Tuteleers]

Hi @Gabriel Lujan , 

Welcome to the community. 

When you configure your workflow, you have a checkbox on the transition to make this available. 

Screens don't display for those users so make sure there are no validations on the transition screen or anything. 

Hope this helps, 

- Tessa

[Gabriel Lujan]

Thank you very much Tess! that option is not visible in my project

[Gabriel Lujan]

[Tessa Tuteleers]

Hey @Gabriel Lujan , 

is this an active workflow linked to a service management project? Because the portal options (approval / link on portal) only show up in that case. 

- Tessa

[Gabriel Lujan]

Thanks!!!!

[Tessa Tuteleers]

:D I guess you got it working then? Wonderfull! 

Please accept helpful answers, as this will make it easier to find for others with the same question. 

Cheers! 

[Gabriel Lujan]

Yes! I have solved my problem!