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Email Notifications Not Working

Hong Zhou November 7, 2019

No email to any user even though the settings are there for assignee and reporter to get email notifications.  

5 answers

1 vote
GP
Contributor
November 13, 2019

Hi Hong,

Sorry!! asking for basic information..

Did you enable the outgoing email under System--> Mail--> Outgoing Mail--> Outgoing Mails enabled ??

 

Thanks,

GP

0 votes
Hong Zhou November 13, 2019

Yes, outgoing mails enabled.  

0 votes
Hong Zhou November 8, 2019

notification scheme: 

Jira Notification Scheme.GIF

0 votes
Hong Zhou November 8, 2019

John, 

  Thank you for the reply.  It is not working for all users.  

0 votes
John Funk
Community Champion
November 8, 2019

Hi Hong - were they working before and not just stopped working? And is it for all users, no matter what? 

Can you post a screenshot of your notification scheme? 

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