Is there a way to auto create tickets from reading all the slack messages in a thread?

[Kevin Zhang]

Hi, I have been looking into this for a while now. Quite frequently, we have a conversation thread where the action items are written into JIRA tickets.

Is there any existing bots that can read the conversations and then automatically create tickets instead of me typing it out again?

With a large enough LLM I dont see why we cant do this. Has anyone tried this?

[Bertrand Lafforgue]

Hi Kevin, you should use the chat feature in JSM. Integrating the chat functionality in Jira Service Management with your chat tool of choice lets you capture, manage, and resolve issues straight from your messages. https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat?tab=atlassian-assist#overview.

Bertrand