Hi, The listener is not working when the custom field is getting change.

[shrikant maheshwari]

Hi i have written a listener which first updates a value of the field based on other fields on the issue creation as well as on the issue update. The field is getting changed.

Also i have written a query to show a pop-up message whenever the field is set to Major.

But the pop message is not coming when i am changing the value of other 2 fields which in turn sets the value of other field to Major on the view screen .

the pop -up message is coming when i am clicking the edit button and then changing the value of other 2 fields which in turn sets the value of other field to Major.

pfb code -

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.MutableIssue
import org.apache.log4j.Logger
import org.apache.log4j.Level
log.setLevel(Level.INFO)
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.event.type.EventDispatchOption
import com.onresolve.scriptrunner.runner.util.UserMessageUtil

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
def issueManager = ComponentAccessor.getIssueManager()
MutableIssue issue = event.issue as MutableIssue;

def cfds = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Criticality Level'};

String cfdsv = issue.getCustomFieldValue(cfds);

log.info (cfdsv)

def pqrs = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Severity'};
String pqrsv = issue.getCustomFieldValue(pqrs);

log.info (pqrsv)
def abcd = customFieldManager.getCustomFieldObjects(issue).findByName('Incident Classification')

log.info (abcd)

def fieldConfig = abcd.getRelevantConfig(issue)

if (("Very High".equals(cfdsv)) && ("Very High".equals(pqrsv)))
{

def value = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == 'Major' }
log.info("In IF Block")

issue.setCustomFieldValue(abcd, value)
UserMessageUtil.success("This is a Major Incident")

log.info(value)

}

else if (("Very High".equals(cfdsv)) && ("High".equals(pqrsv)))
{
def value = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == 'Major' }
log.info("If 1")

issue.setCustomFieldValue(abcd, value)
UserMessageUtil.success("This is a Major Incident")
log.info(value)

}

else if (("High".equals(cfdsv)) && ("Very High".equals(pqrsv)))
{
def value = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == 'Major' }
log.info("If 2")

issue.setCustomFieldValue(abcd, value)
UserMessageUtil.success("This is a Major Incident")
log.info(value)
}

else if (("NA".equals(cfdsv)) && ("Very High".equals(pqrsv)))
{
def value = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == 'Major' }
log.info("If 3")
issue.setCustomFieldValue(abcd, value)
UserMessageUtil.success("This is a Major Incident")
log.info(value)
}
else
{
def value = ComponentAccessor.optionsManager.getOptions(fieldConfig)?.find { it.toString() == 'Minor' }
issue.setCustomFieldValue(abcd, value)
log.info(value)
}

issueManager.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false);

[shrikant maheshwari]

@Nic Brough -Adaptavist- 

Hi Nic since you are the expert i would like to know what is wrong in my code and why the pop-up message is not coming when changing the value of the fields on the view screen.

Even selected as - Issue creation, Issue updation.

But the pop -up message is coming when clicking on the edit button and then changing the value of the fields.