Problems accessing the board in jira

[Nursultan Kassan]

Good day to all.
There was a problem accessing the boards.
We decided to switch to a free license, and now there is no access.
There are 10 people in the team, and everyone has admin access.
What could be the reason?
It is also possible to create new boards, but there is no access to settings and parameters for boards that were created previously.

[Peter Van de Voorde]

Hi @Nursultan Kassan ,

Welcome to the Atlassian Community.

It might be that you're logged in with a different Atlassian account by accident.
Try using an incognito browser and see if this is still an issue.

If nobody at your company has access anymore I would suggest reaching out directly to Atlassian support to get that admin access back: https://support.atlassian.com

Cheers,
Peter