Hiptest "Create Jira Issue" fails because Assignee field cannot find any users

[Rich Mertz]

Using the Hiptest integration:

• "Create Jira Issue" in the ... menu
• Brings up "Create a Jira issue" dialog
• Assignee field reports "No User Found", regardless of what is typed into field.

[CS support team · Accepted solution]

Hi @Rich Mertz 

The HipTest team has solved this issue, right now you can select an "Assignee" when creating a Jira issue from your HipTest project.

Thank you for your bug report!

Feel free to contacts us if you notice any inconsistencies.

Regards,

Houda

[Rich Mertz]

Thanks! Sorry I'm just noticing this now.

Best,

Rich

[Aurélien Reeves · Accepted solution]

Hi,

Your issue is due to the HipTest Jira Plugin missing the authorization to browse users.

Unfortunately we are facing other issues with that field. I've just opened an issue on HipTest public issue tracker for that: https://github.com/hiptest/hiptest-issue-tracker/issues/191

In the meantime, if you need to create issue from within HipTest, you can make the assignee field optional. That way HipTest won't ask for it and you'll be able to create issues.

[Aurélien Reeves]

Hi @Rich Mertz

I just wanted to let you know that the HipTest Jira integration to create issues with user fields has been fixed.

But I would need help to understand how add-ons can have the authorization to browse users?

The HipTest add-on is an Attlassian connect app using JWT authentication method and with `read` and `write` scopes.

It seems that the add-on is not always able to browse users, thus to retrieve users using the autocomplete API endpoint. Does anyone knows what can be done to allow the add-on to retrieve users? Is there a permission to give to some roles? A scope to add to the add-on?