How I can (or at all possible?) create trigger with rule "if issue not commented"?

[Olegs Kokins]

I would like to add a simple rule - if the issue is not commented issue after 10 days, the trigger starts (for example, the status of the application will change). Is there such a possibility?
In standard collection are "edit comment" or "create comment" rules only.

[Mark Segall · Accepted solution]

Hi @Olegs Kokins 

A straightforward JQL of last comment is unfortunately not natively possible.  You could probably accomplish this with a 3rd party app like Scriptrunner, but here's one way:

Create a date/time field called something like "Last Comment"

AUTOMATION 1 - Populate Last Comment

• TRIGGER - Issue Commented
• ACTION - Edit Issue
  • Set Last Comment to {{now}}

AUTOMATION 2 - Last Commented > 10 Days

• TRIGGER - Scheduled daily with following JQL

  "Last Commented" > -10d

• ACTION - Whatever you're trying to accomplish

[Olegs Kokins]

Thank you very much for the answer!