Code. You'll need to identify every css file that formats the issues and change them to remove the strike out.
However, the problem you describe here is not the strike-out, it's that an inexperienced admin has added "unresolved" as a resolution and hence broken your system.
You need to:
- Go through all your screens and remove the resolution field from most of them. The field should only be placed on transition screens that go from an open status to closed.
- Go to admin -> issues -> resolutions and rename "unresolved" to "this is a broken resolution do not use it", or any other phrase or word that tells people it is wrong and not to be used
- Go through all issues that are in an open status but with any resolution set (e.g. "status = in progress and resolution is not empty") and change the resolution to empty (you'll need a workflow transition that clears the resolution to do this)
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