How can I add JIRA tickets from an on-line form?

[Tom Haigh]

Hi I am an anaesthetist and Peri-operative 'Quality Improvement Lead' and 'Informatics Lead' for my directorate in a large teaching hospital in the UK. Our IT dept uses JIRA to manage their Projects, and I have started using it to manage my Audit, QI, and Electronic record improvement projects. I am now looking for a solution that allows my colleagues to add EPICs to my Project board with out having to train them how to use JIRA or give them access to the project board...….I have hundreds of colleagues with lots of requests and ideas. Can anyone help me?

[Tom Haigh · Accepted solution]

Thanks for all the answers, they have all been very helpful. I now have enough information to take to my IT colleagues to take this project forward.

Many Thanks 

Tom

[Kate Caldecott · Accepted solution]

Hi @Tom Haigh . My bad, I have since amended this answer.  I re-read the question and this is not helpful.  That is what happens when you get distracted. 

So Joe, Boris and Nic are on the right track and I will remove my answer.

Good luck with it.

[Nic Brough -Adaptavist- · Accepted solution]

You might want to look at the issue collectors, they hand you a bit of javascript you can add to any web page that prompts a pop-up for gathering an issue.  (Rest of my answer would be "what Joe said")

I would not recommend using Epics for this though, they're intended to be massive collections of stories, and you're suggesting collecting items that are at story level, not Epics.

[Tom Haigh]

Thanks Nic, will add to Joe's advise. As I'm new to using JIRA I'm grateful for your suggestion not to use EPICs, it makes a lot of sense.

How does one find 'issue collectors'?

[Joe Pitt · Accepted solution]

I would look for a plugin. It sounds like you need a web form to fill out that when they click done or submit it interfaces with Jira or sends an email to the Jira email handler. 

[Tom Haigh]

Thanks Joe, sounds just what I need.

[Joe Pitt]

If you're satisfied with my answer please mark my answer as accepted

[Boris Berenberg - Atlas Authority]

If you are going down the road of sending to email, and you need to parse those values into Jira fields, check out https://marketplace.atlassian.com/apps/1216597/in-mail-handler-pro?hosting=server&tab=overview