How can I add a comment in a issue by replying back to email

[vishal03kadam]

I am having Jira Software 7.12.3, IN the past I’ve been able to reply to emails from Jira and have the contents of my email be automatically applied as a comment to the ticket.

Which is not working now, I have only one email address from where I use to get emails. As I did the investigation and found that if I want to get comments updated on the issues then I should have separate email ids for each project which was never done in past then how it was working in past.   

Can someone please do let me know how I can get the comment added on the issue when I reply to email. The link that I referred is 

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

[Josh loe]

Vishal,

You can add comments via email, you need to make sure that the email address that your responding from has permission to add a comment to the project.   If the 'from' address does not match a user that has permission to create a comment then it will be discarded.

Hope this helps!

- Josh Loe

[vishal03kadam]

Thanks for the update Josh but the problem is we all get Jira notification from a single email account which is abc@nice.com and this is the email account that is configured. 

Now if I reply back to this email nothing happens. I really don't how it works. 

[Josh loe]

Vishal,

That is the correct way to receive emails, it will be based on the projects configured email address or the email address in system setup.

The replying part, the user has to have permission to create a comment.

So either:
* Your email server is blocking these incoming emails (to jira)

* Or the user (email address) does not have permission to create a comment.

Check your project permissions.  https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

When JIRA receives an email with the subject line of the issue it will try to add a comment, but it checks the users from address.  If that user does not have permission to comment on an issue in the project, it will discard.

Hope this helps

- Josh Loe