How can I add system users to a user group?

[Ra Williams]

TLDR:

I'd like to add the system user for "Automation for Jira" to a group called "internal" so it has the correct permissions to perform some workflow transitions that I recently added conditions on by group. However, the option doesn't seem available.

Can someone confirm if this is possible or not?

Longer:

I use Automation for Jira to automatically transition workflow steps.

Essentially, when I assign users belonging to specific groups (i.e. "jira-developers), it sets the status to "Dev To Do."

The recently added workflow conditions I've implemented to sandbox external vendors to certain transitions breaks Automation's ability to transition.

I thought the solution would be to add the system user to that "internal" group, but I can't seem to figure out how to do it. Can someone help me out?

I'm on Jira Cloud.

[Deleted user · Accepted solution]

Hi @Ra Williams,

You will not be able to add the System user "Automation for Jira" to any group.

Regards,

Priyanka

[Ra Williams]

Thanks, Priya. 

If anyone stumbles across this, to solve, we just used the "User in any group" functionality instead of "user in group" for workflow transitions and added the existing group "atlassian-addon-admin," which fixed it. That first functionality allows you to add multiple groups, which I was too green at workflow conditions to know about. Lesson learned!

[Nelson Gomes]

Thank you for sharing the solution @Ra Williams, it fixed my problem.